Delivery Protection Program

Modified on Mon, Jun 12, 2023 at 6:39 PM

What is Delivery Protection?

  • Our Delivery Protection service protects customers against product deliveries that are either lost, stolen or damaged in transit. Customers will have the option of receiving a replacement order or refund.


How much does Delivery Protection Cost?

  • The cost to cover your order is based on the value of your order. All orders under $100 cost $.98 to protect, while all orders of $100 and over are charged 1.5% of the cart subtotal before coupons/discounts.

 

How do I file a claim?

  • To file a claim simply contact our highly rated customer service team. You will be asked a few questions to verify your eligibility for replacement/refund. You can reach us on our Contact Us page. 

 

Will my full order total be refunded? 

  • Only the product value is covered. Any shipping cost and the Delivery Protection Fee are non refundable.

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